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Open exceptions · 7
Newest first · resolve in order of severity
SH-2839 · settlement overdue 4 days
Rand Refinery hasn't returned assay for the 0.82 kg dispatched 24 May. Expected settlement 30 May. Account manager L Marais notified twice. ZIMRA 30-day window expires 23 Jun.
Opened 4d ago
P-2840 · fineness shortfall –1.2pp
Declared 95.0% from in-house fire assay; refinery returned 93.8%. 31 g unaccounted fine across 2.604 kg crude. Recommend resample retained portion and recalculate dispatch SH-2840.
Opened 1d ago
D-1188 · missing driver KYC
Dispatch 0.860 kg fine to assay lab Harare; driver Tarisai Mwale logged but no national ID copy or police clearance on file. Chain-of-custody incomplete; cannot close ZIMRA pack until resolved.
Opened 6h ago
P-2837 · melt loss above tolerance (2.04%)
Limit 1.8%. Night-shift crucible cooled too rapidly per furnace log. Trend across last 4 night pours suggests crucible #3 retempering due.
Opened 2d ago
SH-2837 · price-on-day mismatch
Booked at $ 74.20/g (PM fix 27 May); refinery applied $ 73.92/g (AM fix 28 May). Difference $ 868 short across 3.100 kg fine. Within contract tolerance but flagged for review.
Opened 3d ago
B-0414 batch · no second-signatory
Pour P-2838 sealed by Stanford Kuda only; SOP requires plant-manager + shift-supervisor co-sign. Brian Mhuri on leave — assign cover.
Opened 1d ago
M-02 weighbridge calibration due
Last cert from Standards Association of Zimbabwe issued 04 Dec — 6-month re-cert window expires 04 Jun. Book SAZ technician this week.
Opened 5d ago
By category
Last 30 days
Late settlement
Refinery turnaround > 5 days
Fineness shortfall
Refinery < declared assay
Missing chain-of-custody
KYC, seal, escort docs
Process variance
Melt loss, fuel use
Pricing dispute
LBMA fix application
SOP gap
Signatory, dual-control
Resolution playbooks
Click to apply
→ Refinery escalation letter
PDF · pre-filled to Rand Refinery account manager
→ Resample & re-assay request
Generates lab ticket · 24h turnaround
→ ZIMRA late-settlement filing
Stat-form 14B · electronic submission
→ Driver KYC capture
Photo + ID + clearance via mobile