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Branches · all metrics
May 2026 · best per row highlighted green · worst red · "Group" is weighted average
| Metric | Park Centre | Bulawayo | Mutare | Gweru | Masvingo | Group avg |
|---|---|---|---|---|---|---|
| Revenue USD · net of refunds |
$ 84,420 | $ 92,180 | $ 108,640 | $ 72,210 | $ 54,820 | $ 82,454 |
| Receipts count · monthly |
4,418 | 4,876 | 5,944 | 4,028 | 2,966 | 4,446 |
| Avg basket USD per receipt |
$ 19.11 | $ 18.91 | $ 18.28 | $ 17.93 | $ 18.48 | $ 18.54 |
| Items per basket SKU mix |
3.4 | 3.6 | 3.8 | 3.2 | 2.9 | 3.4 |
| Gross margin % |
27.4% | 26.8% | 28.6% | 26.1% | 24.4% | 26.7% |
| Stock turn turns / month |
4.1× | 4.4× | 5.2× | 3.6× | 2.8× | 4.0× |
| Stock-outs SKU·days · lower is better |
18 | 12 | 14 | 42 | 26 | 22 |
| Shrink % of revenue |
0.8% | 1.1% | 1.0% | 1.4% | 2.4% | 1.3% |
| Refunds & voids % of revenue |
1.4% | 1.1% | 1.2% | 1.6% | 2.2% | 1.5% |
| Loyalty members % of receipts |
42% | 38% | 51% | 34% | 22% | 37% |
| Staff productivity USD revenue / staff hour |
$ 48.20 | $ 51.40 | $ 58.10 | $ 44.80 | $ 36.20 | $ 47.74 |
| Hours / shift avg |
8.4 | 8.6 | 8.2 | 8.8 | 9.2 | 8.6 |
| Promo uptake % of baskets with promo applied |
32% | 28% | 41% | 24% | 14% | 28% |
| Z-report on time % of days closed by 20:00 |
100% | 97% | 94% | 87% | 71% | 90% |
Biggest performance gaps
Where the spread between best and worst branch is most actionable this month
Loyalty member uptake
Mutare 51% vs Masvingo 22% — 29pp gap. Masvingo has lowest till-prompt rate per SOP-LM-02.
Best · Mutare51%
Worst · Masvingo22%
If Masvingo matched group avg (37%)+$ 14k/yr
Stock-outs (SKU·days)
Gweru is the outlier — 42 SKU·days lost vs Bulawayo's 12. Already triggered TFR-2026-0094.
Best · Bulawayo12 SKU·days
Worst · Gweru42 SKU·days
Est. lost revenue · Gweru$ 4,820 / month
Shrink % of revenue
Masvingo 2.4% — 3× group avg. CCTV review & new cycle-count cadence recommended this week.
Best · Park Centre0.8%
Worst · Masvingo2.4%
Excess shrink · Masvingo$ 880 / month
Z-report on time
Masvingo missed 8 of 28 closes in May. Often a tail-end-of-shift cash-up issue.
Best · Park Centre100%
Worst · Masvingo71%
ActionSOP refresh due Fri
Revenue trend · last 6 months
USD net revenue · all 5 branches
Mutare ↑
Bulawayo
Park Centre
Gweru
Masvingo ↓
Group revenue +18% over 6 months · driven by Mutare and Bulawayo. Masvingo flat-to-down — needs intervention before Q3.